Terms and Conditions

TERMS AND CONDITIONS

 

 

 

1. INTRODUCTION

 

Acceptance of this document implies that the user has read, understands and understands what is stated here; who is a person with sufficient capacity to contract and who assumes all the obligations established in this document. By using this website or making a purchase through it, the user accepts the Conditions of Use and Purchase of the site www.cclean.app, www.sspin.app and its subdomains, property of Clean Laundry Solutions S.L, domiciled in Calle Comtes de Bell.Lloc 189-195, Barcelona 08014, Mercantile Registry of Barcelona, ​​Volume 47623, Folio 73, Sheet B557410, Entry 1, NIF B02956621.

 

Clean Laundry Solutions S.L reserves the right to unilaterally modify these General Conditions, without this affecting the services or promotions that were provided prior to the modification. In case of modifications to the General Conditions, they will be published for the record and acceptance of the user.

The contract may be formalized, at your choice, in any of the languages ​​available on this website.

 

To resolve any question related to these Conditions or any other legal text published on our website, we make our contact channels available.

 

2. OBJECT OF CONTRACTING

 

The purpose of this contract is to regulate the contractual relationship born between Clean Laundry Solutions S.L, from now on cClean, and the user at the time the user accepts the terms and conditions during the online contracting process. The contractual relationship entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product or service.

3. CONTRACTING PROCEDURE

On accessing the services offered by cClean, the user will create a user account whose details will be sent to the e-mail address used to request the service. To do so, the user must freely and voluntarily provide the personal data that will be requested. The user thus undertakes to make diligent use of the username and one time code generated, and not to make them available to third parties, as well as to inform cClean of the loss or theft of the same, or of possible access by an unauthorised third party, so that cClean may proceed to block them immediately. The user, registered on the website by e-mail, is responsible for the veracity of the personal data provided to cClean and is fully responsible for their use and custody.

We inform you that in accordance with the requirements of article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure is as follows:

Login through user registration via e-mail, selection of the laundry and the machine (washer or dryer) selected. Booking request and payment directly on the webapp.

The customer pays in advance by entering their bank card details on the webapp. Payment can be made with bank cards such as Visa, Mastercard or AMEX, or via online payment platforms. To minimise the risk of unauthorised access, your card details will be encrypted and will not be processed by cClean, but by the responsible banks. By paying, the user confirms that the credit card is his or her own. Credit cards are subject to checks and authorisations by the issuing bank. If the issuing entity does not authorise payment, in no case will cClean be responsible for this point, and the contracting of the service will not be formalised.

Once the contracting procedure has been completed, the cClean team will inform the user by e-mail of all the characteristics of the contracted service: price, contracting date, selected machine and the corresponding locations of the contracted service. An order is not definitive until it is confirmed by cClean via the e-mail address provided.

4. FAULTY SERVICES

If a fault occurs in the washing or drying service attributable to the technical malfunction of the equipment, the user will be rewarded with points in his account with which he can obtain washing or drying cycles free of charge.

In the event that the washing and/or drying cycle has been ineffective, due to misuse by the user, we will not be able to make any type of refund. As this is a self-service laundry, the user is responsible for washing their garments according to the manufacturer's instructions and the correct use of the machines.

Due to the above, we reiterate the importance, on the part of the user, of following the washing instructions as indicated on the signs of each laundry and the washing and drying specifications of the clothes. In case of doubts, please consult our customer service team who will guide you through the washing and/or drying process info@cclean.app.

5. PRICES

The prices indicated include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in Euro currency (€). The applicable prices will be those published on the webapp at the time of selecting the service, and automatically applied by the contracting service in the last step.

All payments made to cClean will be notified to the customer by email, if the customer wishes to have his invoice he can request it to invoice@cclean.app with a copy to info@cclean.app in the name of the registered user (email). For any information about the services offered by cClean, the user will have the email info@cclean.app.

6. TERMS AND CONDITIONS OF USE OF THE CCLEAN BOOKING SERVICE

The service can only be booked through the webapp. The booking will remain active according to the time period informed in the application at the time of booking. During this period the user can cancel the booking. cClean reserves the right to cancel bookings of a specific user if the user systematically makes indiscriminate use of the same, with the aim of interrupting or impairing access and use of cClean services by other users.

7. CLAIMS, LIABILITY AND COMPENSATION

cClean shall be liable to the user in the event of damage or irreparable deterioration of the garment caused by a fault in the machines. In the event that the washing and/or drying cycle has been ineffective or has caused damage to the garment due to misuse by the user, we will not be able to make any type of refund. As we are a self-service laundry, the user is responsible for the correct use of the machines and for washing and drying their clothes according to the manufacturer's instructions, indicated on the labels of each item.

Due to the above, we reiterate the importance, on the part of the user, of following the washing instructions as indicated on the signs of each laundry and the washing and drying specifications of the clothes. In case of doubt, please consult our customer service team who will guide you through the washing and/or drying process info@cclean.app.

To report any damage, the user must send the purchase invoice to info@cclean.app, attaching photographs of the garments and including the washing instructions for each garment in order to analyse and verify CClean's responsibility for the damage.

The checks shall be carried out by analysing the cycle chosen by the customer and comparing it with the washing instructions label available on the garment.

The amount and form of compensation will be calculated as follows:

For garments valued up to 30 euros, points equivalent to washing and drying cycles will be awarded. For garments with a value of more than 30 Euros, the amount will be refunded as an amount.

For compensation purposes, the value of the garment will be calculated considering its value according to its original invoice, the date of the invoice and the estimated wear and tear. Given the above, the valuation table and maximum compensation amounts are calculated as follows:

- Less than one year: maximum indemnity equivalent to 80% of the invoice value.

- From one to two years: maximum indemnity equivalent to 60% of the invoice value.

- More than two years to 3 years: maximum indemnity equivalent to 30% of the invoice value.

- More than 3 years up to 5 years: maximum indemnity equivalent to 25% of the invoice.

Once the compensation process has been initiated, the client has 7 working days to send cClean all the documentation that he/she deems appropriate and that facilitates the valuation process of his/her garments, in order to be able to offer as compensation an amount that is as close as possible to the current value of the garment.

In the absence of an invoice, the compensation will be equal to the amount of the valuation agreed between cClean and the client.

It should be noted that if the user claims compensation for the garment, it will remain at the disposal of cClean and will in no case be returned to the user.

Likewise, designer or haute couture garments will be subject to expert appraisal. The amount will be paid by the laundry, in the event that it is attributable to a fault in the machine.

The maximum period for claims is 48 working hours from the time of completion of the washing or drying service.

Once the amount to be compensated has been determined, an acceptance document will be sent to the customer. The customer will have 15 days to accept or reject this amount so that cClean can proceed with the payment within 10 working days.

8. USE OF THE WEBSITE

The user undertakes not to make any improper use of this website, such as the intentional introduction of viruses, Trojans, worms or any software harmful or damaging to the systems of cClean, as well as attempts at unauthorised access to the server, equipment, devices and databases of cClean. Failure to comply with this stipulation may lead to the declaration of criminal offences as defined by the legislation in force on the matter.

cClean shall not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or deleterious programs or materials that may affect your computer, computer equipment, data or materials as a result of your use of this website or your downloading of any content from this website or to which this website redirects you.

9. DATA PROTECTION

The data provided by the customer is protected in accordance with our Privacy Policy, published at https://cclean.app/en/privacy-policy/.

10. SENDING PROMOTIONS AND OFFERS

During the registration process, the user agrees to receive promotional emails from www.cclean.app, www.sspin.app and its subdomains. However, you may subsequently opt-out of receiving such promotional emails by clicking on the unsubscribe link at the bottom of any promotional email.

The foregoing is in accordance with the Federal Consumer Protection Law, as well as the Agreement establishing the rules of operation and functioning of the Public Registry of Consumers.

11. INTELLECTUAL PROPERTY

The domain name, as well as all the content of the cClean website and webapp (including, but not limited to, web design, photographs, illustrations, texts, names, brands, images, videos, etc.) is the property of Clean Laundry Solutions S.L.

cClean is the only party entitled to use, either by original title or by express authorisation, the corresponding intellectual property rights, and therefore any partial or total reproduction of the content by any process and on any medium whatsoever is subject to prior express authorisation from cClean.

12. USER COMMUNICATIONS

The user has various means of communication to contact cClean, which are available on the website. Likewise, the user accepts to receive communications from cClean through the e-mail address with which he/she has registered as a user as part of the process of contracting cClean services.

Any communication sent by the user to the website www.cclean.app, www.sspin.app or its subdomains (including, but not limited to, questions, criticisms, comments or suggestions) will be considered the exclusive property of cClean and the user's ownership will not be restored, except by court order. Likewise, the user's submission of any type of complaint, criticism or comment to the site implies the granting of the right to use the user's name and the content of the communication as part of the review process. Finally, it is worth mentioning that the user undertakes and accepts - as a condition of use and contracting of cClean's services - to use a valid and personal e-mail address and, under no circumstances, to carry out identity theft.

The user can communicate with cClean via the e-mail address info@cclean.app, or through the various communication channels published on the website www.cclean.app.

13.     RIGHT TO WITHDRAWAL, RETURNS AND REFUNDS

- Cancellations:

Due to the nature of the service and in accordance with article 103 of Law 3/2014 on exceptions to the right of withdrawal, it is not possible to request cancellation of the cycle. Once the user has confirmed the purchase in the application, the machine is automatically enabled for use, making it impossible to cancel the cycle paid for.

- Returns:

No refunds will be accepted for the service provided once it has been used or partially used, unless there is a technical defect in the machine. If this is the case, the protocol outlined in point 4 will apply. 

- Refunds:

Refunds will proceed in the event of damage to the garments. The protocol to be followed shall be that set out in point 7 on Claims, liability and compensation.  

In the event of an undue charge due to a fault in the application, the user must send the corresponding supporting documents to certify the charge for the service not processed in the application.

Refunds will be made via the same payment method used for the original purchase, within 10 business days of acceptance by the user. Refund processing time may vary depending on the payment method and the policies of the payment service provider.

- Exceptions:

No returns or refunds will be accepted in the event of non-compliance with the terms and conditions of use of the service by the user.

For any additional questions or assistance, please do not hesitate to contact our support team at info@cclean.app.

14. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed or interpreted in accordance with Spanish law in all matters not expressly established. cClean and the user agree to submit any dispute that may arise from the provision of the products or services covered by these conditions to the Courts and Tribunals of Barcelona. In the event that the user is domiciled outside Spain, cClean and the user expressly waive any other forum, submitting themselves to the Courts and Tribunals of Barcelona.

Barcelona, 1st of March, 2024.